Can I exchange a gift?
Items received as gifts may be exchanged for another item of equal or greater value. Please ensure that the item is shipped back to us in new and re-saleable condition within 7 business days from the delivery date of your order.
What is your repair policy?
We will repair any design purchased through our company. Repair fees may apply. We may not be able to repair older pieces if components needed to repair them are unavailable. Please contact us for repair authorization at email@example.com.
Do items come in boxes?
Each order arrives accompanied with a gift box. However, alternative gift box options are available (available to select at checkout).
How do I care for my jewelry?
Each piece of our jewelry is hand-crafted, and therefore, delicate. Please use appropriate care to enjoy our jewelry for long periods of time. The majority of our collections consist of 14k gold, sterling silver and 14kt gold filled, and can be cleaned with a polishing cloth. On sterling silver pieces, the metal may darken or tarnish with normal wear. Most of our sterling silver already has an oxidized finish. We recommend gently wiping the metal surface with a polishing cloth. Do NOT dip any piece in jewelry cleaners or solutions, as it may cause corrosion and permanent damage. All stones are natural, and therefore, may vary in shape, size and color. Inclusions can be seen in natural stones and is a part of their beauty. Most gemstones do not stand the force of cleaning agents, polishing cloth or ultrasonic cleaners. For opal care: Avoid bleach, chemicals, cleaners, perfumes & other harsh chemicals. Clean with a soft brush, cool water, and mild soap. Never dip in jewelry cleaner or saturate in liquid.
I don't see the type of stone I like. Do you accommodate material requests?
While our product does stem from conflict-free sourcing, we understand that sometimes, the right ring requires the right material. We are able to source any material that is available on the market.